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: AI-powered Solutions for Modern Banking JIFFY.ai Privacy Policy
Your privacy is important to us. We are committed to managing Personally Identifiable Information (PII) in a professional, lawful and ethical way.
This privacy policy covers the websites and products/services of Paanini, Inc. DBA JIFFY.ai where they are linked to this policy. It also applies to our marketing and advertising practices where applicable. “Paanini”, “We”, or “JIFFY.ai” refers to Paanini, Inc., Paanini Innovations India Private Limited and any of our corporate affiliates.
It is to inform you about the collection and use of your Personal Identifiable Information (PII). It also describes your choices regarding use, access and collection of your personal information.
We offer a range of products and services, including our cloud-based automation product suite. We refer to all of these products, together with our other services, as "Services" in this policy.
Where we provide the Services under contract with an organization, that organization controls the information processed by the Services. For more information, please see ‘Notice to End Users’ below.
Personal Information
During your interactions with us, you may choose to give us information which is deemed as PII (PII means personal information that may be used, either alone or in combination with other information to identify an individual) so that we can interact with you. The data we collect depends on your interactions with us, the Services you choose and the choices you make which, includes your privacy settings. It also ensures that your personal information is handled in accordance with any geographical data regulations. All personal information we receive is treated in the strictest confidence.
Name, Contact and Location
We collect your name, company name (if applicable), title (if applicable), email address and telephone number. This is collected from your form fills on the JIFFY.ai website or when you download our content and complete form fills on third party social media platforms and professional networking sites, such as LinkedIn.
Credentials
The security information, (including passwords, password hints, etc.) which you use to access our Services.
Social Media Information
We may provide social media sharing features on some of our web pages and communications so you can share information via those channels. Doing this may mean that some information is shared about you by their site. Please check the privacy policies and settings of those networking sites to understand their policies on personal information.
Cookies and other tracking technologies
Paanini and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across websites, Services and devices. For more information, please see our Cookie Policy below, which includes information on how to control or opt out of these cookies and tracking technologies.
Your Use of Our Services
We may collect certain information, including PII, contained in electronic documents, images and emails when you register for and use our Services. Examples of such PII include, but are not limited to, individual names, telephone numbers, email addresses, company name, mailing address, account username and password, job title and financial information such as billing/payment details.
Information provided through our support channels:
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Training and Certification
We may collect certain information, including PII, that is provided when you enrol in and attend our training program. This may include information such as name, date of training, progress, performance, completion date and qualifications / certifications achieved.
Communication
Any personal information included in communications with us (including audio, electronic, and visual information) and content posted on our websites and forums (e.g., feedback, ideas, suggestions, or commentary on websites and forums provided by us).
Why do we collect Personal Information and what do we do with it?
We collect and process your personal information with your consent, as required by law, or as necessary to fulfil the legitimate interests of business purposes of Paanini so we can:
- Provide you with the Services
- Manage, administer and operate our business
- Meet our contractual and legal obligations
- Carry out direct marketing, (with consent where applicable)
- Prevent fraud
- Protect the security of our systems and our customers
We use personal date to:
- Respond to your questions and communicate with you
- Provide customer support
- Share news, updates or helpful information about our Services
- Inform you of special promotions or other advertising
- Allow you to sign up for online services
- Customise, analyse and improve our Services, technologies, communications and relationship with you
- Deliver Services requested by you
- Analyse and improve our service offerings and models
- Protect our legal rights to the extent authorised by applicable law
- Provide security and fraud control mechanisms to the extent authorised by law
- Protect the rights of you and other people
- Notify you of administrative and contractual matters that pertain to our Services
Third Party Sources
Paanini also obtains data from third party sources such as data brokers or social networks. Those sources may change over time however they are deemed professional and credible by us. They may be publicly available or by commercial agreement.
Any personal information submitted in a business capacity may be merged with available business database directory information in our possession.
Sharing of personal information
We only share personal information as necessary for our business purposes, to provide a product or service which you have requested or to complete a transaction with you.
We will share, transfer or disclose personal data when we believe that doing so is necessary to:
- Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
- Protect our customers against attempts to defraud users of our Services
- Operate and maintain the security of our Services including to prevent/stop and attack on computer systems or networks.
All Paanini affiliates have access to personal information in order to run and grow our business, such as business contact details and customer relationship management information.
If Paanini sells/merges its business to another entity or sells a portion of its business to a new entity, your personal information may be transferred to the new entity.
We do not sell your information to any third parties.
Where We Process and Store Personal Information
Any PII collected by Paanini may be transferred to, stored and processed in your region, the United States or any other country in which Paanini or its subsidiaries, sub-contractors, service providers, sub-processors or partners maintain facilities. When transferring PII overseas, we make sure there are necessary safeguards in place where required, such as contractual commitments.
Our subsidiaries, sub-contractors, agents and partners are required by contract to safeguard any PII they receive from us and are prohibited from using the PII for any other purpose than to perform the services as instructed by us.
We use industry standard technical and organizational measures to secure the information we store. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you use our Services on the cloud, responsibility for securing access to the information you put into the Services rests with you and not Paanini.
If you are in the European Economic Area, it may be necessary for your personal information to be transferred to, and processed in, other countries including the United States. If we transfer your personal information outside of the European Economic Area we use a variety of legal mechanisms, which may include contractual terms, to protect your rights with respect to your personal information.
Period of Storage
We retain your PII for the minimum period as mandated by applicable law, and for as long as is necessary to provide the Services to you, or for other essential purposes such as complying to legal obligations, resolving disputes and enforcing agreements, depending on which retention periods may vary.
Your Privacy Rights
You have choices about the data we collect and when asked to provide it, you can decline. However, if you choose not to provide the information, there may be some Services that you, may not be able to use.
Once you have given consent to the use/processing of your data, you have the right to withdraw that consent at any time.
Where applicable, you have the right to request from us:
- Access to and receipt of PII
- Transfer of PII
- Rectification or deletion of your PII
You may also have a right to object to or restrict the processing of your PII.
You have the right to object to direct marketing by unsubscribing either via a link in a communication or by emailing: unsubscribe@jiffy.ai
The unsubscribe option does not apply to communications primarily for the purpose of administering orders, contracts, support for Services, software updates or other transactional notices where the primary purpose is not promotional in nature.
You have a right to file a complaint with a regulator or data protection authority.
You may also contact us to check the accuracy of your PII and/or to request that your data is updated or deleted. Please write to: data@jiffy.ai with the details of your request. We reserve the right to confirm your identity and in certain cases, your request may be denied on the basis of legitimate exception or where we are legally prevented in doing so.
Some data privacy laws include a right not to receive discriminatory treatment for the exercise of your privacy rights and we take this approach with all the requests we receive.
Notice to End Users
Many of our Services are intended for use by organizations who are our customers. Where the Services are made available to you through an organization, that organization is the administrator of the Services and is responsible for the user accounts, personal information and/or Services over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices the organization, which may be different than this policy.
Children
We do not direct any part of our website to children under 13 years of age (or such as a child is defined by local law or higher) and we do not knowingly collect PII from children or target our Services to children. If we discover that we have collected or received PII from a child without verification of parental consent, we will delete the information.
Changes to our privacy policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you access our websites or use our Services to stay informed about our practices and the ways you can help protect your privacy
Contact Us
Paanini commits to resolve enquiries and complaints about your privacy and/or the collect and use of your PII. We commit to starting the investigation into any enquiries/complaints within 72 hours of receipt.
Please direct your requests to:
Email: data@jiffy.ai
By Post:Paanini Inc.
S. Milpitas Blvd.
Suite 217
Milpitas, CA 95035, USA
By telephone:USA: +1 646 652 0764
If you have an unresolved privacy or PII use concern that we have not addressed satisfactorily, please contact our Data Protection Officer (DPO) at
Email: dpo@jiffy.ai
By Post:Anoop VK
L16, Thejaswini
Technopark, Trivandrum
Kerala, India - 695581
By telephone:India: +91 94475 90901
Cookies, tracking technologies and privacy choices
What are cookies?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help make the website function more efficiently, provide a better user experience as well as provide information to us. Cookies are useful because they allow our website to recognise your device and help personalise your user experience.
How do we use cookies?
Our website uses cookies for a number of purposes. Cookies allow your browser to remember key pieces of information such as country and language preferences, usernames, passwords plus a randomly assigned session ID number. In some cases, cookies store your name and address information so you don’t need to re-enter it on multiple forms, but only where you have provided the information to us initially. Cookies are also used to provide certain services such as a support portal and live chat.
Essential Cookies
These cookies are necessary for the website to function and essential for you to be able to experience the full functionality of our site. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytics Cookies
The information collected via these cookies helps us track the number of visitors to our website and to understand if they are new or repeat visits. We may also collect information about browser type, your Internet Protocol (IP) address, location information and your browsing pattern. This allows us to monitor the visitors to the site and personalise our interaction with you.
Targeting Cookies
We also work with third party advertising partners who use cookies to deliver advertising on other websites and to measure the performance of our advertising campaigns. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
What are web beacons?
Web beacons (also called tracking pixels or clear GIFs) are tiny electronic tags with a unique identifier used to recognise a cookie on your device.
How do we use web beacons?
We embed them in webpages, online ads and/or emails. They provide us with usage information such as email opens and clicks, advert impressions or clicks and associated advertising.
How can I control my cookie preferences?
You can change your cookie preferences at any time through your browser and also through our website technology including the pages advising you of the use of tracking technologies, requesting consent. You can change your preferences or withdraw your consent entirely. To find out more on how to manage and delete cookies, visit allaboutcookies.org
Please be aware that blocking all cookies may impact the way in which our website functions, disabling some of the services you might wish to use, such as a support portal or live chat.